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F.A.Q.

General informations

There is no physical reception at Airport Flats. You will be asked to specify in advance the time you expect to arrive. You can fill in this information in the “special request” section when booking or by contacting us directly. You can arrive at the apartment from 3pm on the first day of your reservation. You will receive an email before your arrival containing your access codes to the building and the apartment. When you arrive, we invite you to enter the access code of the building in order to enter it and then the personal code of your apartment in order to access it. In case of problems, you can contact us by e-mail or telephone.

Regarding the check out, this is done in the same way as the check-in. There is no physical reception or keys, so you will be asked to leave the apartment before 11am maximum on the day of your departure. Please respect these schedules to ensure a pleasant stay for all Airport Flats guests.

Our apartments do not include physical reception. You can therefore access it from 3pm on the first day of your reservation with your access codes and at the time you wish afterwards. There are no constraints to arrive in the evening or at night.

There is no physical reception in our building, you enter the apartments thanks to the codes that were provided to you before your arrival by email. However, you can reach our 24/7 telephone reception on ……… or by sending an email to info@airportflats.be.

Only people living in the building have access to the codes that allow access to the building. Concerning the code of your apartment, only you have access to it and no other residents of the building. Airport Flats team also have access to the codes so they can help you in case of problems.

You can reach our team 24/7 for any problem, either by calling ………. or by sending an e-mail to info@airportflats.be. Our team is there to answer as soon as possible to any problem you may have.

Our teams are available 24 hours a day, 7 days a week to answer any problem you may have, even on weekends.

You can reach our 24/7 support for any problem you may have in our apartments. You can reach us either by calling ………. or by sending an e-mail to info@airportflats.be. Our team is there to answer as soon as possible to any problem that may arise.

If you are unable to find the accommodation, you can contact our team for more information about the housing situation and help you find it more easily.

Information about the residences

To book you can either go through our Airportflats.be website to book an apartment directly, or go through one of our partner websites such as Booking.com or Airbnb.com. You will receive a summary email to confirm the reservation afterwards.

You can change your reservation up to 8 days before your arrival date at the apartment at no extra cost. If you change your reservation less than 7 days before your arrival in the apartment, you will be charged for the entirety of your stay.

It is quite possible for you to book an apartment for the next day if it is available.

You must have 18 or more to be able to book an apartment. No reservations will be accepted for minors.

All rates posted on our site and on partner sites are per apartment rates. However, we can add costs if the maximum number of people in the apartment is reached.

You can reach our team 24/7 for any problem, either by calling ………. or by sending an e-mail to info@airportflats.be. Our team is there to answer as soon as possible to any problem you may have.

Our teams are available 24 hours a day, 7 days a week to answer any problem you may have, even on weekends.

All taxes are included in the room rate you have booked, there is no additional tax to pay.

The price posted on the site being per apartment, there is no preferential rate for children or seniors. In addition, we would like to remind you that you must be at least 18 years old to be able to book one of our apartments.

Information about the apartments

There are different sizes of apartments. You can see this information when you book accommodation in order to book the most accommodating apartment for your stay.

Airport Flats do not have their own parking space. However, you will be able to take advantage of the public parking lots located very close to our residence.

All our apartments are equipped with Wifi so that you can consult the Internet in the best possible conditions.

You can order breakfast services on demand.

All our apartments are equipped with all the necessary dishes so that you can cook, eat and enjoy the apartment. All of our apartments are equipped with a dishwasher.

You will find an information booklet on site, you can also find all the information about the shops, restaurants to test around Airport Flats on our website.

Since buildings with Smartflats apartments do not have a physical reception or restaurant, we do not offer room service.

All cleaning costs are included in the price of the stay. However, if the accommodation is left in an excessively dirty state, the establishment will charge you additional household fees. You can also request an additional cleaning session during your stay for an additional fee.

It is strictly forbidden to smoke in Airport Flats apartments under penalty of having to pay an additional charge of 100 euros.

We love pets but they are not allowed in Airport Flats apartments or you will have to pay an additional fee of 250 euros.

It is strictly forbidden to organise any celebration or bachelor party or bachelor party in Airport Flats apartments. For any party organised in the apartment, Airport Flats reserves the right to charge an additional fee of at least 100 euros and to expel the occupants of the apartment without notice.

There is no restaurant or bar in Airport Flats buildings. However, our accommodations are generally located in areas with very good restaurants nearby. You can find a guide to the best restaurants nearby by looking at the location page on the site.